Privacy Policy

1. Contact

Controller / operator: Focus DC, LLC d/b/a Focus Social Club (“Focus DC”), 1348 H St NE, Washington, DC 20002. Privacy questions: info@focusindc.com. Phone: 202.403.7994.

2. Information we collect

Account and profile data: name, email, phone, password hash (if applicable), email verification status, marketing preferences, profile bio/photos/social links you choose to add, and account status.

Sign-in data: if you use Google or another supported provider, we receive identifiers and profile basics the provider shares (such as name and email).

Checkout and order data: guest name, email, phone, billing address when collected, order contents, amounts, event or product identifiers, add-ons, accepted guest agreements, and payment status. Payment card details are collected and processed by Stripe; we store Stripe customer and payment references, not full card numbers.

Reservations and events: table/package selections, ticket types, quantities, RSVP answers, guest lists, scan/check-in activity, and related notes needed to host you.

Forms and requests: birthday and private-event form answers, VIP guest applications and occasion details, job applications, contact/inquiry messages, and any files or photos you upload (for example checkout or profile images).

Membership and marketplace: plan selections, subscription-related Stripe identifiers, shipping or pickup details for merchandise, and order history.

Affiliate and marketing attribution: referral codes or cookies, UTM parameters, and referrer URLs when present.

Technical and usage data: IP address, device/browser information, pages viewed, session identifiers, and similar analytics we collect via our Site trackers and hosting providers (including Vercel Analytics).

Communications metadata: transactional email delivery events (sent, delivered, opened, bounced) when our email provider reports them.

3. Sources of information

We collect information directly from you; from payment and sign-in partners acting on your behalf; from hosts or organizers who add guest details for an event you attend; and automatically from your device when you use the Site.

4. How we use information

We use personal information to: process purchases and payments; issue tickets and confirmations; manage reservations, memberships, and marketplace orders; operate door/check-in and prevent fraud; respond to inquiries and VIP or job applications; send transactional messages (receipts, reminders, password resets); send marketing only where permitted and consistent with your preferences; improve the Site and venue operations; enforce our Terms and house rules; comply with law; and protect guests, staff, and the business.

5. How we share information

We share personal information with service providers who help us operate, under contracts that require appropriate protection, including for example: Stripe (payments and related customer records); Resend and similar email delivery tools; cloud hosting and infrastructure (such as Vercel); object storage and image hosting (such as Amazon S3 and Cloudinary) for uploads and media; analytics providers embedded in our stack; and professional advisors when needed.

We may share guest/order details with event hosts or organizers when you buy into their event on our platform, so they can manage the guest list.

We may disclose information if required by law, legal process, or government request; to protect rights, safety, and security; or in connection with a business transfer (merger, financing, or sale of assets).

We do not sell personal information for money. We do not share personal information with third parties for their own unrelated marketing without your consent. We do use processors as described above to run our services—even when you have not clicked a separate “share” button—which is necessary to complete purchases and operate the Site.

6. Marketing preferences

Account records may include a marketing opt-in flag. You can adjust marketing preferences in your account settings where available, or by contacting us. Transactional messages about purchases, security, or reservations are not marketing and may still be sent.

Email open tracking may be used for transactional and marketing messages we send through our email tools.

7. Cookies and similar technologies

We use cookies and similar technologies for sign-in sessions, security, affiliate attribution, password-gated event pages, UI preferences, and analytics/page-view tracking. You can control cookies through your browser; disabling some cookies may break login or checkout.

8. Retention

We keep personal information as long as needed for the purposes above: typically for the life of your account, plus records required for accounting, tax, dispute resolution, fraud prevention, and legal compliance. Reservation, ticket, and payment records are commonly retained for multiple years. You may request deletion as described below; we may retain limited information when law or legitimate business needs require it.

9. Security

We implement reasonable administrative, technical, and physical safeguards appropriate to the nature of the information and our size, including access controls and use of reputable processors for payments and hosting. No method of transmission or storage is completely secure.

District of Columbia law requires reasonable security for personal information of District residents and sets rules for notifying residents and the Attorney General after certain breaches. We will provide notices required by applicable law.

10. Children

Focus Social Club is a 21+ venue. The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 provided information, contact info@focusindc.com and we will take appropriate steps to delete it.

11. Your choices and requests

Depending on your location and applicable law, you may request access to, correction of, or deletion of personal information we hold about you, or ask questions about our practices. Email ${VENUE_PRIVACY_EMAIL} with “Privacy Request” in the subject line. We may need to verify your identity before fulfilling a request.

If you are a California resident and certain privacy statutes apply to us based on our size or activity, you may have additional rights under those laws; contact us to exercise them. We will not discriminate against you for exercising privacy rights we are required to honor.

12. Where we process data

We operate in the United States. If you access the Site from elsewhere, you understand your information may be processed in the U.S., where laws may differ from those in your country.

13. Changes to this Policy

We may update this Policy by posting a new version with a revised effective date. Continued use of the Site after the effective date means you acknowledge the updated Policy. For material changes, we may provide additional notice when appropriate.

14. Questions

Privacy contact: info@focusindc.com · 202.403.7994 · 1348 H St NE, Washington, DC 20002.